The young man appeared to be fairly new and as a manager, she set an example of customer service that I would not think would be acceptable for any business. While I understand we are only one customer, I feel it important to inform you of this interaction as we will be cancelling our account with you and taking our business elsewhere. I explained to her that if she could not help us, we would not only not come back but I would file a complaint concerning her attitude and we would take our business elsewhere. Her tone of voice and what she said was not appropriate.
SPRINT 4 LINES 80$ LICENSE
You will have to come back when he gets his ‘real’ license in the mail.” Nadina’s response to this situation was not appropriate. She again said “I am not going to lose my job over this. I told her this was a valid license, that it takes the place of his license until his new one comes in the mail. I asked her to check with someone else as his license is valid and her response was “I am not going to lose my job for putting this through”. When I told her I didn’t understand why she said his license was not valid. After he explained to her why we were there, she told us that since my husband had renewed his license (the paper renewal was attached), she could not help us. It evidently didn’t go through at which time he called his manager to the front area. The young man helping us did something on his computer.
SPRINT 4 LINES 80$ DRIVERS
When asked for ID, we both produced our drivers license. I recently retired and no longer have a phone through work. He has been a Sprint customer for many years. My husband and I went to your Plainwell, MI store to get a new phone for him and add me to his plan and purchase a phone for me. but after over a decade and this is the FIRST time? Screw you. I could understand if I was late all the time or always had service interruptions. those are the ones you should be thanking. remember those customers that’s stayed with you. TWO freaking days sprint!! After over a decade of $100 and $120 phone bills you say TWO days is not possible because you have to look out for the best interest of my account? How about shove that account and I’m sure the smaller guy will treat me like a person and not some big corporation that has their head stuck up their and treats the customers that has rode with them from the beginning like some dog poop you just stepped in treating me like crap. told me they appreciated my loyalty as their customer hahahahah well apparently the language barrier between me and the representative was an issue or he was just lazy and didn’t make my arrangements because my phone is now shut off on the 30th!! They can not give me 2 more days like I had agreed upon. I still have 2 days to make the payment, I’m about 20 bucks shy but I get paid on the 31st. The gentlemen and I agreed to have past due amount paid by the 1st and the remainder paired by the 11th. But after being with sprint for over a decade and never being late or had service interrupted I surely thought they took care of their loyal customers. I had a death in the family and it hit hard. I have defended Sprint to other people when they would say bad things but now I can't defend this company even after I've spent 18 years on your team.Īpprox 3 weeks ago I had called and spoke to a man and set up payment arrangements. The 2 lines I have left will be terminated because the service has not gotten better and there are no real benefits to being loyal to Sprint so it makes no sense to continue to pay money for subpar service. Wait why should I have to lease a phone when I've been a customer almost 2 decades! Customers with 15 years or more of loyalty we should be grandfathered in the still be able to unpgrade phones at $150 or less we've earned that benefit. The agent tried to get me to buy a new phone (yeah right while the network is crap) yet I would have to lease it.
Being that I have been a customer for almost 20 years should come with some perks and it doesn't. I have been nothing but loyal to Sprint in all these years and I expect the same in return.
I pay my hard earned money and I want great service.
SPRINT 4 LINES 80$ DOWNLOAD
It takes forever to open emails, to send emails, to download apps, and to watch streaming apps and this service is not free. They sent me that Magic box which is a complete waste of space becaus eit has done nothing to make the network run better. I live in a major city yet the service has been crap since last year. I've been a customer for 18 years and as if June 2018 Sprint's network and service has been completely horrible! I have had several conversations with agents, technical support and even supervisor or two and I am fed up because the issue has yet to be resolved.
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